Built specifically for heavy machinery and earthmoving industries, the new AR platform gains traction with dealers across four continents. Scope AR, which says it is “the creator of the first-ever true augmented reality smart instructions and live support video calling solutions,” and Caterpillar announced the official availability of the CAT® LIVESHARE software platform at CONEXPO-CON/AGG 2017. CAT LIVESHARE delivers the industry’s first augmented reality-based live video calling platform for members of the Cat dealer network to conduct real-time remote support, training and equipment maintenance. Hundreds of users across six Cat dealers are already using the software worldwide in countries including the USA, South Africa, Australia, Denmark and Canada.
“We are thrilled by the immediate response to and adoption of CAT LIVESHARE,” said Scott Montgomerie, CEO and co-founder of Scope AR. “When downtime of complex equipment can lead to millions of dollars in lost revenue and days of lost productivity on a job site, it’s imperative that expert knowledge can be shared with remote workers in real-time to help with repairing, troubleshooting a problem or conducting maintenance on equipment. Through the use of CAT LIVESHARE, companies can now ensure workers complete a procedure accurately every time, while also documenting the process for accountability, performance assessment and knowledge retention.”
CAT LIVESHARE is based upon Scope AR’s Remote AR technology – an augmented reality-based remote assistance application. The platform delivers the unprecedented ability to save time and money by combining augmented reality with live video streaming, voice, 3D animation, annotation, screen sharing, and white-boarding to simulate the effectiveness of having the expert looking over your shoulder guiding you on what to do step-by-step.
With over 160 Caterpillar dealers and millions of pieces of Cat equipment in use worldwide, the new platform is gaining significant adoption, with several operators and dealers having already recognized the potential for efficiency and cost gains.
“Using CAT LIVESHARE, we can now regularly communicate and discuss the equipment needs of our customers without requiring them to come to our component center, which in some cases, is hundreds of miles away. With the technology, we can walk them through routine procedures such as inspections or troubleshoot equipment in real-time using a tablet device from the shop floor,” said Johan Wilke, Service Manager of Barloworld Equipment. “We’re not only able to save time and money, but we’re also able to deliver a better customer experience as a result.”