Komatsu, one of the world’s leading global manufacturers and suppliers of technologically innovative construction and mining equipment, has signed a new multi-year agreement with DHL Express and DHL Global Forwarding, two divisions under Deutsche Post DHL Group. The world’s leading logistics company will import more than a million kilogrammes of Komatsu machinery, equipment and spare parts each year into Australia and New Zealand.
“Annually, we transact in excess of 1.5 million stock keeping units (SKU) line sales in Australia. Often, exceptional customer service comes down to having products and parts precisely available when our customers need them,” said Sean Taylor, CEO and Managing Director, Komatsu Australia Pty Limited. “Logistics is a key component of our ability to deliver a first rate customer experience ensuring that our supply chain is fully optimised.”
In close coordination with Komatsu’s foreign offices and suppliers, DHL will provide complete end-to-end air freight imports for Komatsu primarily from the US and Japan to Australia across Komatsu’s three distribution centres in Sydney, Brisbane and Perth. DHL will also manage the entire customs brokerage process, as trade compliance and regulations become increasingly crucial in optimising global supply chains.
“As the world’s leading express service provider, DHL Express is proud to have supported Komatsu with time definite international express services for more than a decade, and we are excited to continue our partnership. Komatsu’s customers have come to expect minimal downtime from operating their equipment, and DHL Express’ global network plays an important role in ensuring critical parts and documentation get to them on time, wherever they are,” said Gary Edstein, CEO and Senior Vice President, DHL Express Oceania.
George Lawson, Country Manager, DHL Global Forwarding Australia, added, “The scale of Komatsu’s after-market business and their singular focus on top customer service quality often translate to logistical challenges. Equally, the freight involved is incredibly varied ranging from O-Rings weighing a few grams to larger single components like shovel buckets. All these make an efficient global logistics network crucial to manage freight consolidation from international destinations, optimise logistics costs and ensure timely deliveries.”
