A new era for Normet’s LTC (Life Time Care) business has begun with the start of operations at its Global Distribution Centre (GDC) for spare parts in Maarssen, the Netherlands. Simultaneously Normet’s spare parts business isnow run by Normet International of Switzerland.
The spare parts GDC is a key part of Normet’s strategy of continuously improving the quality of customer services and solutions. Normet’s LTC business has been growing significantly, and this fact has been the main reason behind the new spare parts business and operation model. With the new GDC, Normet will be serving its customers even more efficiently with genuine top quality spare parts and with fast deliveries, it says.
“Normet is now able to serve its customers with shorter response times and close later for same day deliveries”, says Tom Melbye, the President of Normet Group. “The improvements will not stop at [this] milestone. We are constantly developing our services to improve customer satisfaction. Operational processes are re-engineered, ICT tools updated and all business support functions established accordingly.”
The first deliveries have already been shipped to various customers in Europe and Asia. “Naturally we all are enthusiastic about this new operation”, says Pentti Köylijärvi, Director LTC at Normet. “Our expectations are high, and we are impatient to show our customers all the possibilities this new setup gives to our spare parts services”. The GDC is the hub from where the spare parts are dispatched to customers all over the world, either directly or via local Normet distribution centres. The GDC in Maarssen is located about half an hour from Amsterdam’s Schiphol airport and has excellent road and sea connections for Europe and worldwide.
Normet produces solutions for demanding customer processes in underground mining. It develops, manufactures and markets equipment and vehicles for mining and underground construction and offers services for the maintenance and usage processes for the entire lifetime of the products.
Normet’s partner, CEVA Logistics, provides worldclass supply chain solutions for large and medium-size national and multinational companies across the globe. CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination.