Oxford Instruments has announced a series of comprehensive Service Plan Agreements for its handheld analysers enabling customers to protect their investment and eliminate unbudgeted service repairs. The aim is to provide total peace of mind whilst maintaining maximum productivity. The five different agreements cover the X-MET7000 Series of handheld XRF (X-Ray fluorescence) analysers, with up to 13 maintenance elements included. Each plan option includes access to a global technical support helpdesk, an annual preventative maintenance schedule to retain measurement accuracy, plus an annual health and safety radiation and emission survey.

Additional options can provide remote diagnostics, full parts and labour costs included in the event of a breakdown and equipment rental or loan.

For customers with a short term need for an X-MET7000 Series handheld XRF analyser and who prefer not to invest in a capital expense outlay, Oxford Instruments now offers a new global rental scheme. Customers can rent an analyser from one week at a time, or for up to six months.

Olaf Neuhausen, Global Service Director: “We are aware of a change in the relationships between customers and suppliers. Customers are on the lookout for suppliers who genuinely strive to help them maximise productivity levels whilst minimising any risk of downtime from essential industry tools. Our Service Plan Agreement scheme is part of our commitment to support and add value to our customers business.”

Service Plan Agreements are quick and easy to setup and are available through a global network of distributors or by contacting Oxford Instruments OiService directly.