FLSmidth says it has launched a new service centre for customers in the north of Chile focused on timely delivery of mining equipment to customers and component maintenance.
The opening event, held last week, was attended by a number of key customers and representatives from local authorities, according to FLSmidth.
The 8,000 m² facility, in Copiapó, is geared towards meeting the high demand for mining service and technical support in the region.
FLSmidth said: “The service centre has a primary emphasis on supplying solutions that extend the asset’s life cycle, such as repairs and rebuilds; equipment and components upgrades; parts and consumables strategic stocking programs; tailored training programs; technical assistance; and customised service packages.”
The facility ensures customers receive the required knowhow to optimise their operations, as well as support when it comes to inspections, process audits and technical issues, the company added.
Andrés Costa, President FLSmidth South America, said: “This is a significant milestone for the company, since Copiapó represents an important part of our operations in Chile. The huge mining industry potential in the area and our large installed base requires an infrastructure like this so we can work closer with our customers, get to know their challenges and deliver sustainable productivity solutions to their operations.”
Carlos Sagredo, Plant Manager North Chile, said: “This new service centre will deliver extra availability and reliability to our customers, improving their productivity and uptime, reducing total cost of ownership and extending their equipment lifespan.”
Copiapó Service Center joins other FLSmidth service facilities in South America region, such as São Paulo (Brazil), Arequipa (Peru), Iquique, Antofagasta and Santiago (Chile).