XCMG has opened its first spare parts centre in Ulaanbaatar, Mongolia, in an effort to provide “all-around support and services” for customers in the country.

The new centre will connect with the Xuzhou Headquarters, Erenhot Distribution Center and mining districts’ On-site Support Warehouses to create a complete “sale-support-repair” service, it said. This will provide “high-quality equipment, flawless support in operation and guarantees for equipment throughout the entire life cycle of XCMG’s products”, the company said.

XCMG’s Song said: “As Mongolia accelerates the construction of infrastructure over the next decade, XCMG will be on-hand to help develop the local market. With our new service centre and complete solution, there will be no limit to what we can build together.”

The company’s exports to Mongolia are increasing year by year, XCMG said, with the total number of machinery shipped to Mongolia up to July 2019 already exceeded the total for 2018, according to recent customs reports. “The dramatic increase underlines the position of XCMG’s large-tonnage mining excavators, loaders, graders and mining trucks as the top choice for operators in Mongolia,” XCMG said.

To meet the ever-growing demand for spare parts support and services, XCMG initiated the spare parts centre project with local dealer AODE in April. Some 20 million yuan ($2.9 million) was invested to construct the 2,000 sq.m site located in Ulaanbatar. This will significantly improve XCMG’s ability to provide spare parts services in Mongolia and its neighbouring region, as well as better sales services in Middle Asia, the company said.

Wang Min, Chairman and CEO of XCMG, said: “XCMG is committed to providing excellent products and service to all our customers, service is part of the product itself, and XCMG will invest heavily to create a global spare parts network and standard service procedures to win customers’ trust.”