Following the official opening of its North America headquarters in September 2018, wet processing equipment manufacturer, CDE, is continuing to invest significantly in its flagship CustomCare service.

An investment of over $6 million was made in CDE’s North America headquarters in Cleburne, Texas, it said, bolstering the company’s aftersales support offering.

North America remains the company’s highest potential growth region and demand for its cutting-edge solutions is continuing to rise, the company reported.

“Now, with greater foothold in the North American market to build closer, direct ties with its growing customer base, CDE is expanding its CustomCare offering to maximise the efficiency and uptime of its customers’ plants,” it said.

To minimise plant downtime, CDE’s investment in its North America headquarters included the development of fully stocked and managed stores to house high-wearing consumable plant components.

The company’s pre-emptive approach sees thousands of replacement parts, valued at almost $4 million, readily available for immediate dispatch, it said.

“Responsive on-the-ground support and locally sourced parts means CDE is better equipped to strengthen its direct relationships with customers and supply or fit replacement high-wear parts to ensure a plant is running at optimum efficiency to boost return on investment,” the company said. “And who better to service, support or provide parts than the people who know the plants best.”

Sean O’Leary, CustomCare Manager, CDE North America, said: “Our unrivalled aftersales support is designed to ensure our customers get the maximum performance from their CDE equipment. A vital component of this is having a direct relationship with the customer and committing resources to their markets.

“Durability and reliability are key attributes of CDE technology, and our Customer for Life model outlines our commitment to taking preventative measures to enhance productivity, maximise uptime and profitability. For our customers, this is indispensable. They are reassured by our proactive approach which is achieved through regular preventative maintenance inspection site visits, detailing recommended parts lists, outlining time required to fully fit replacement parts and stocking common wearables locally for rapid dispatch.”

As CDE expands its presence in the Americas it is also adapting its product set with enhancements to respond to the requirements of materials processors in the marketplace. At CONEXPO-CON/AGG, in Las Vegas, in March 2020, it will launch the latest in its range of Combo™ all-in-one wet processing solutions.

The patented Combo™ – the world’s first all-in-one wet processing plant, CDE claims – was unveiled in Europe at Bauma, in April 2019. It was the first fully integrated, modular, patented turnkey materials wet processing and water management solution.

The latest model in the Combo™ range will have several soon-to-be-revealed enhanced features that have been specifically designed to enable operators in the Americas to capitalise on new opportunities, the company said.

It added: “In recognising the ever-changing requirements of materials processors, CDE offers price per tonne finance options for its fully customised and turnkey wet processing solutions.

“Adapted to support the business aims and objectives of operators in the North and Latin American markets, these hassle-free finance options enable business owners to modernise their operations with next-generation wet processing equipment including CDE’s pioneering patented Combo.”