Augmentir Inc is to work with HOLT CAT, the largest Caterpillar machine and engine dealer in the US, to create, it says, an artificial intelligence-led platform for its maintenance, repair and service operations.
Augmentir calls itself a leading provider of AI-based connected worker software for industrial companies, while HOLT CAT sells, services and rents Cat equipment, engines and generators for construction, mining, industrial, petroleum and agricultural applications.
“With the selection and rollout of Augmentir’s connected worker software platform, HOLT CAT continues its commitment to delivering innovation in heavy equipment and engine service and repair,” Augmentir said.
Augmentir’s software platform will allow HOLT CAT to move from paper-based to digital, augmented work instructions for service, maintenance, and repair procedures; accelerate onboarding and training times for new technicians; provide instant training for novice technicians; and improve overall efficiency and tracking using Augmentir’s AI-based operational insights, it said.
Brandon Acosta, Vice President of Enterprise Operations for HOLT CAT, said the company needed a software platform that could help it reduce on-boarding time for new technicians and help to reduce the variability in its standard job times.
“The Augmentir platform provides us with an easy-to-use set of tools to deliver rich guided procedures to our technicians helping them perform at their peak,” he said.
“Furthermore, as we continue along our journey with Salesforce Field Service Lightning, we truly believe that the seamless connectivity of Augmentir with that platform will empower our technical staff within one end-to-end digital environment; not just what to do, but how to do it.”
Augmentir’s Connected Worker Platform is a suite of AI-powered tools designed to help manufacturing and service teams improve operations, close skills gaps, capture “tribal knowledge”, and drive continuous improvement efforts, according to the company.
“The platform provides tools to help teams author and publish digital work instructions and workflows and also provides an industrial collaboration solution to support remote work scenarios,” Augmentir says. “In addition, the platform delivers AI-based organisation-wide insights and recommendations that focus on improving the quality and productivity of frontline workers.”
Russ Fadel, CEO and Co-Founder of Augmentir, said: “Our AI-based Connected Worker platform helps industrial companies to intelligently close skills gaps so that the entire workforce can perform at its peak. Additionally, our AI-based True Opportunity™ system helps companies identify the areas of largest capturable opportunity and make recommendations on how to capture them.”
With this selection, HOLT CAT believes it will be able to utilise the Augmentir platform in other areas of its remanufacturing and rebuild operations, and also implement a more seamless integration across its business systems and workflows, according to Augmentir.