The COVID-19 crisis has brought many new workforce development challenges to the mining sector, making it more difficult to optimise workforce performance without the right tools. Remote working and physical distancing make it more difficult to deliver effective training interventions. Immersive Technologies says it is leading efforts to rethink and redesign training technologies to ensure workforce optimisation is achieved, while at the same time meeting newly implemented safe work practices.
“As mines push to resume operations, Immersive Technologies has been actively supporting a large number of customers in the development of strategic workforce plans to prepare for rapid skills development and an uptick in operator recertification. These plans help miners think through steps to digitise training and assessment methods and reduce risk exposure associated with close contact training and in-cab coaching. A common thread that has emerged is the relationship between operator skill and mining business continuity, especially as mines plan for production recovery and cost control, two things directly impacted by operator behaviour.”
To support physical distancing efforts while maintaining a quality outcome, Immersive Technologies has launched its Remote Trainer Station (RTS), which combines remote control and video conferencing functionality between the simulator cabin and a trainer desk located in a separate space. In addition to live video and audio, the trainer is equipped with behaviour monitoring visualisations and simulator controls, which allows them to continue coaching as if they were right next to the trainee.
“COVID-19 and the consequent physical-distancing requirements have raised challenges for every mining company, especially in delivering effective training and face-to-face coaching. Immersive Technologies is focused on delivering solutions to keep people safe and to keep mining businesses profitable,” says David Anderson, Chief Executive Officer, Immersive Technologies.
Additionally, Remote Support Connection technologies and tools have been upgraded to deliver professional services, technical support and train the trainer services online. An increasing percentage of the 3,000 trainers with TrainerAdvantage certifications regularly access Immersive’s online instructor led training courses to maintain their certifications and increase skills. Immersive Technologies has also begun hosting its well known User Group Forums in an online “live” format, providing a forum for best practice sharing and professional networking. Recent topics include sharing practices for return to work after COVID-19.
“We are working closely with customers to evolve products and services in line with emerging workforce challenges. Our teams remain committed to providing you with quality insights and strategies to sustainably improve your business,” says Anderson.
