An Indonesia coal mining operation in Kalimantan is, Hydraulink says, benefitting from the service availability, spare parts, and cost-efficiencies of partnering with the company’s hose and fittings organisation, as it seeks to maximise uptime of valuable equipment running 24/7.
Through local Hydraulink distributor, PT Intecs Teknikatama Industri (Intecs), the Indonesia mining contractor at the operation recently installed new hose fittings on a Cat 777D haul truck, weighs up to 161 t when full.
Hydraulink Indonesia Country Manager, Puji Wicaksono, said: “We knew this coal mining contractor needed all equipment running as efficiently as possible, with minimal downtime, to maximise their production and profitability. Hydraulics are crucial to reliability – just one broken hose can bring machinery grinding to a halt.
“So, we worked with our trusted and reliable local distributor, PT Intecs, and found that we could provide a better service offering for a lower cost than the customer was paying with their previous supplier.”
Hydraulink operates through more than 400 service points across Australia, New Zealand, Asia-Pacific, and the Pacific Islands, bringing essential, safety-complaint hydraulic hose and fittings, as well as traceable service expertise, to industries requiring prompt, quality 24/7 service either on or off site, it says.
The company services all of Indonesia, through local distributors like PT Intecs. PT Intecs has strengths in the mining market, which made them ideally suited to this job, according to Puji.
One of the challenges of being a supplier to a 24/7 mining operation is maintaining a reliable stock of spare parts of hydraulic hoses, fittings, adaptors and accessories. Hydraulink and PT Intecs worked with the customer to improve this offering compared with what it was receiving from a previous supplier.
“We keep stock of relevant hydraulic parts in the distributor branches closest to the mine site, which helps reduce lead times, and means we can service the mine vehicles more efficiently,” Puji said. “Additionally, all of our products are backed by warranty, so the customer has certainty that Hydraulink will stand by the quality of its products and service.”
To further enhance its offering to the mining contractor, Hydraulink provided tailored stock recommendations based on the machine population, and it also ran advanced training sessions with on-site personnel to ensure relevant employees were trained in the latest safety practices, according to Puji.
“Hydraulink also has a complete range of products, so the customer appreciates that they can source all their hydraulic components from a single source,” he said. “We are always working together with this customer to see how we can further improve our efficient stock management. And we’re available to solve any machinery performance issues that arise in the future.”
