Sandvik Mining and Rock Solutions has introduced AutoMine® Lifecycle Support Solutions, a scalable service designed to, the company says, ensure comprehensive aftermarket technology support for existing and new AutoMine customers, improving uptime and providing continuous process optimisation.
AutoMine Lifecycle Support Solutions is backed by Sandvik’s global network of service centres, offering flexible, scalable and customised solutions tailored to meet a customer’s unique automation needs, Sandvik says. The scalable solution accelerates return on automation investment, reduces automated production process downtime, improves productivity and develops operator competence while providing lifecycle support for business-critical automation processes.
The aftermarket service solution offers a variety of support options, centred on the three pillars of successful technology implementation: automation, competence and operations. It also includes access to a 24/7 service ticketing portal, with standardised service level KPI metrics. Available in a range of cost-effective packages, the solution features on-site or remote expert support services, competence development, software release deployment, annual automation performance reviews and digital mining excellence advisory services – enabling customers to optimise their use of AutoMine by improving skills and processes.
“We have developed this service to support customers in maximising the benefits of their automation investments and to provide them with an improved aftermarket support experience for automation technology,” Niel McCoy, Director Global Aftermarket Automation at Sandvik Mining and Rock Solutions, said. “That means added value through improvements in productivity and use of AutoMine capabilities through training, online troubleshooting resources and global support network. This solution also provides customers with the tools to plan ahead for their AutoMine spare parts, helping them prevent downtime and get production up and running as quickly as possible.”