Tag Archives: Customer Experience Centre

RPMGlobal establishes Asset Management Centre to address AMT software demand

RPMGlobal has announced the opening of its Asset Management Centre of excellence in Perth, Western Australia, which has been developed to, the company says, address the rapid growth and demand of/for the company’s AMT software suite.

The centre brings together personnel with a diverse range of skills focused on best practice in the asset management space, with the centre having a particular focus on supporting clients and projects in Western Australia.

AMT is RPMGlobal’s asset management software which helps mining companies, contractors, OEMs and their dealers effectively manage their assets using a “unique” Dynamic Life Cycle Costing engine.

Since early 2021, RPMGlobal says it has been recruiting heavily for asset management specialists to cater for additional deployment and support skills to enhance and support the delivery of current and future demand of their asset management suite of solutions.

According to Richard Mathews, RPMGlobal CEO, the decision to base the centre in Perth made sense on several fronts.

“Perth became an obvious choice due to the highly sought-after skills and experience of the recruitment pool as well as the time zone with a number of our bigger customers and users of the software,” he said.

RPMGlobal claims to have secured a marked increase in new organisations using the software in the last 12 months and is making room for a heightened period of growth, in particular from its Western Australia customers.

“Perth makes sense not just for Western Australia but also several globally strategic projects,” Mathews said. “We are expanding for what is a significant period of growth across our business, particularly in the AMT space.”

The upward trajectory builds on a big 2020 for the Perth team where a major renovation of RPMGlobal’s Perth office was completed, adding another floor and unveiling a dedicated Customer Experience Centre to support the company’s growth in the local market.

Mathews said this latest period of accelerated growth across its Western Australia customer base is in line with securing major sales and accelerating development of new products and services.

“Our intention is always to have a very strong local support network for our customers and the increased investment in our Perth footprint is a strong reflection of that commitment,” he said.

The company’s organic expansion coincides with a period of increased market confidence and positive industry outlook, coupled with a sharp focus on innovation from major mining companies, RPMGlobal says.

Mathews added: “It’s certainly an exciting time for the mining industry and we have seen Perth, in particular, emerge as a digital and innovation mining hub.

“Our Perth Asset Management Centre demonstrates our strong commitment to the region and providing our growing customer base with technology solutions that unlock long-term value across the mining value chain.”