Metso Outotec has started an integrated competence development platform, the Services Certification Program, looking to standardise the competency of the company’s service employees working on site.
The OEM has an extensive footprint of over 3,000 field services professionals and additional support resources close to customer operations. The certification training program has been designed to validate and develop their employees’ knowledge and skills at servicing their respective products and technologies, it said.
Markku Teräsvasara, President, Services business area, Metso Outotec, said: “Our customers are already expressing strong confidence towards our service experts’ knowledge and technology competences. With the development program, the expertise is officially validated and standardised across the world.
“We have a unique opportunity from being able to combine strong maintenance support with process knowledge. To achieve our ambition of being the preferred services provider in our industry requires us to strive for unified development of industry leading competences based on high performance and safety standards, and resulting in exceptional customer experience.”
The Services Certification Program consists of three distinct and progressive training levels that allow personnel to develop their skills and apply them in on-the-job situations as well as validating existing work experience. All service personnel must achieve a “License to Service” certificate before starting the certification program to ensure a shared understanding of what service means within Metso Outotec and to clarify the standards including safety all are expected to hold themselves to in their work.
The Services Certification Program is designed and managed by the Metso Outotec Training Academy organisation which manages all technical and product trainings globally in the company.