Modular Mining has unveiled its new Customer Experience Center (CEC) during a ribbon cutting ceremony this week.
Located in the company’s corporate headquarters in Tucson, Arizona, USA, the CEC’s opening coincides with Modular Mining’s 40th anniversary and celebrates the company’s continued growth and positive trajectory in both Tucson and the mining sector, Modular said.
Jorge Mascena, President & CEO, Modular Mining, said: “Our new Customer Experience Center is designed to showcase how mine management solutions can improve the safety, efficiency, and productivity of mining operations, and help our customers do so sustainably.
“Today’s announcement marks our third major renovation project in six years at this facility. Tucson is evolving into a key mining technology hub, and this expansion demonstrates our commitment to leading this transformation as a long-term member of this community.”
Established in Tucson in 1979, Modular developed the DISPATCH® Fleet Management System for the mining sector. This technology was the first of its kind in the industry and continues to help improve productivity and efficiency for open-pit mines today, the company says.
The DISPATCH system’s global success served as the springboard for further innovation, including the ProVision® High-Precision Machine Guidance system, the MineCare® Maintenance Management system, and others. The company employs more than 800 people globally, with nearly 350 located in Tucson.
The company was purchased by heavy-equipment leader, Komatsu Ltd, in 1996, enabling Modular Mining’s technology to support the world’s first autonomous mining trucks.
The expansion of the CEC comes on the successes of other recent company expansions in Tucson. Komatsu’s Autonomous Haulage Systems Center of Excellence opened in June 2019, where a cross-functional team of personnel from both Komatsu and Modular Mining work together under the Komatsu umbrella to develop, sell, and support the industry-leading AHS. In 2014, Modular Mining expanded their corporate campus to include a building dedicated to the company’s research and development. That same year, Komatsu opened their new Arizona Proving Grounds in Sahuarita, Arizona; a facility largely used for research and development of Komatsu mining equipment and testing Modular Mining’s technologies.