Tag Archives: service centre

Sandvik Mining and Rock Solutions bolsters Argentina service offering

To reduce response times, increase service quality and be closer to key mining clients, Sandvik Mining and Rock Solutions is decentralising its workshop in Buenos Aires, Argentina, to invest in a service centre in Caleta Olivia in the Province of Santa Cruz.

The maintenance and repair workshop for mining equipment, which opened in July, is strategically located and equipped with advanced systems such as South America’s first test bench for transmissions, axles and converters, according to Sandvik. It not only allows for the equipment to rotate, but can also take a heavy load, helping to guarantee reliability and quality of repairs.

“The objective of the Sandvik service centre in Caleta Olivia is to deliver results with high quality standards, in a timely manner,” Sebastián Issel, Country Manager of Sandvik Argentina SA, said. “To do this, we are strongly committed to the strategic development of local suppliers.”

The workshop entails a reception area, a 1,775-sq.m service area for repairs (featuring capacity for four service teams), a specific area for component repairs, training rooms and offices. The workshop is designed to carry out repairs of all types of components and equipment that Sandvik currently has in service in Argentina, including surface and underground drills and underground trucks and loaders.

The new facilities will also serve to complement training connected to mine sites for Sandvik technicians and customer representatives alike, Sandvik said.

As a supplier to many key mining operators in the southern region of Argentina, Sandvik says it sees the opening of the new service centre as an important move to provide a more localised service offering. The opening of the Caleta Olivia workshop represents a distribution point and satellite to have a faster response when a customer needs a specific component or spare part, it said. Its location in Caleta Olivia allows for less travel and smooth shift changes for service technicians.

Sandvik’s presence in key mining and construction provinces in Argentina delivers, the company says, a strategic combination for customers in the area, with the headquarters located in San Justo and the facilities in Caleta Olivia serving as the distribution and repair centre in the region.