Stuart Sneyd Archives - International Mining

Metso Outotec has celebrated the groundbreaking ceremony of the company’s biggest service centre globally to be built in Karratha, Western Australia.

The investment, which was announced in November 2021, will result in a centre offering comprehensive maintenance and repair services for mining and aggregates customers in the Pilbara and Gascoyne regions, the company said.

Located in one of the world’s largest mining regions, the centre offers increased productivity and shorter lead times as well as substantial environmental advantages due to shorter transportation journey, according to Metso Outotec.

The new service centre’s lot size is over 35,000 sq.m, with a 5,000 sq.m workshop and a total of 18,000 sq.m of storage space.

The total investment value is around €32 million ($32 million), including the purchase of the land, assets and construction of the service centre. It is expected to be operational during the December quarter of 2023.

Martin Karlsson, Senior Vice President, Professional Services, Metso Outotec, said: “This is a great day for Metso Outotec and our customers. Reaching this milestone means that the construction work on the site is proceeding after a thorough planning phase. The service centre is an expansion to our footprint and an important strategic investment in supporting our customers. The strong operational support and leading process knowledge we provide, will help our customers to meet their targets.”

The centre will be equipped to repair and refurbish, for example, large mining crushers, grinding mills, screens and car dumpers. Further, it will act as a base for field services, hold inventory for critical wear and spare parts, as well as providing a customer training facility.

Stuart Sneyd, President, Asia Pacific market area, Metso Outotec, said: “By investing in this state-of-the-art service centre, we are demonstrating our long-term commitment to the Pilbara Region and the communities there. We can offer shorter lead times, and environmentally efficient service and delivery capabilities. The functionalities of the building have been carefully designed, and we are able to support our customers with a comprehensive service and repairs capability for all their needs.”

Metso Outotec has, today, 140 service centres globally, over 3,000 field services professionals and additional support resources close to customer operations.

Metso Outotec is investing in the development of its service capabilities in Australia with a new service centre in the iron-rich Pilbara region of Western Australia.

The planned Pilbara service centre underlines Metso Outotec’s commitment to deliver high-level services to its mining and aggregates customers, with the facility delivering enhanced productivity and shorter lead time in the region, the OEM said.

The construction work will begin as soon as the acquisition of the land and planning of the facility, currently subject to customary authority approvals and conditions, has been completed. Construction is planned to be completed by the end of 2022.

The location of the centre will provide the agile delivery of equipment repairs, act as a base for field services and hold inventory for customer-critical wear and spare parts, according to Metso Outotec. The Pilbara service centre is expected to employ around 40 skilled personnel from the local communities, including service engineers and experts. It will handle equipment including crushers, mills, screens and car dumper repairs, as well as a customer training facility.

Stuart Sneyd, President for Metso Outotec in Asia Pacific, said: “The new facility location has been chosen to provide enhanced local support to our customers in the Pilbara region and represents our long-term commitment in Australia. Our customers will now have even better access to services, repairs, parts and technical expertise to maximise their operations’ performance.”

Martin Karlsson, Senior Vice President, Professional Services, added: “The facility complements our global network of service centres. We will provide our customers with strong operational support and leading process knowledge to deliver high performance and safety standards for an exceptional customer experience.”

The centre also supports its customers’ sustainability commitments by delivering environmentally-efficient technologies and services, the company said. Metso Outotec has high sustainability targets in its own operations and supply chain. It is committed to reducing CO2 emissions from its own operations by 50% by 2024 and targets net-zero emissions by 2030.

Metso Outotec, in Australia, employs approximately 900 people serving mining, metals and aggregates customers.

Metso Outotec breaks ground on new Karratha service centre

Metso Outotec reinforces Pilbara focus with plans for new service centre