FLSmidth has opened a new Service Supercenter in Karagandy, Kazakhstan, which, it says, will help meet high demand for service and technical support in Kazakhstan and Central Asia.
The 5,200 m² space will focus on the efficient delivery of mining equipment, component maintenance and facilitate rapid on-site service and 24/7 local support, according to FLSmidth.
It includes a 2,500 m² warehouse and a 1,200 m² workshop, as well as a customer service office, customer training centre and other support facilities. The Supercenter holds a range of inventory and a strategic range of lab equipment and spare and wear parts.
The centre has a primary emphasis on supplying solutions that extend an asset’s lifecycle, such as: repairs and rebuilds; equipment and component upgrades; parts and consumables strategic stocking programs; technical assistance; and customised service packages.
“The centre ensures customers receive the knowhow to optimise their operations, as well as support when it comes to inspections, process audits and technical issues,” the company says.
Mikko Keto, Mining President at FLSmidth, explained: “The main concept of the Supercenter is to get closer to our mining and cement customers across Kazakhstan and Central Asia and support them with the best solutions, fast access to spare and wear parts, and, of course, local knowhow and expertise. This move supports FLSmidth’s ever-growing focus on customer service and aftermarket.”
Sergey Gorbunov, Managing Director for Kazakhstan and Central Asia, added: “Our large regional installed base will be well served by this new Supercenter. It will allow us to work side by side with customers to better understand and solve their challenges – and to deliver sustainable productivity solutions to their operations.
“Customers can expect world-class on-site service, indoor repairs and refurbishment, exchange programs, lab testing, training and excellent spare part support. The Supercenter ensures 24/7 local support for on-site services such as installation, commissioning, maintenance support, shutdowns and turnkey solutions.”