Tag Archives: remote monitoring

Contract miner Byrnecut to use Sandvik Remote Monitoring Service at 11 Australian sites

Contract miner Byrnecut will roll out Sandvik’s Remote Monitoring Service solution at nearly a dozen of its Australian mine sites, following the completion of a successful trial of the technology, the OEM says.

Under a 12-month deal, Sandvik specialists will monitor machine performance and operator behaviour on some 95 Sandvik underground dump trucks and LHDs at 11 Byrnecut-operated mines. Daily and weekly reports will help Byrnecut to identify crucial maintenance areas and to encourage best operating practices, with major potential savings and efficiency gains, Sandvik says.

“At Byrnecut, we’re serious about continuously increasing productivity, uptime and safety,” Byrnecut Australia Managing Director, Pat Boniwell, said. “Based on the results of the three-month trial of Sandvik’s Remote Monitoring Service solution, we are now deploying this technology across all our connected sites in Australia where Sandvik equipment is in use. We’re optimistic that this will yield measurable productivity gains and cost savings for the business.”

Sandvik Mining and Rock Solutions’ Business Line Manager – Parts & Services, Graham Barrow, added: “Sandvik and Byrnecut have a long history of successful cooperation. We’re delighted to now be providing Remote Monitoring Service at these 11 sites and to be assisting Byrnecut to achieve an even more efficient operation.”

Sandvik’s Remote Monitoring Service solution uses existing technology fitted to the Sandvik equipment to collect telemetry data on a wide range of variables. The data collected is then analysed by Sandvik data scientists, providing insights into factors such as the health of the engine, transmission, hydraulics and other machine parts, and how operator behaviours are affecting fuel and parts consumption and efficiency, it says. Customers receive daily reports on so-called ‘operator violations’, where Sandvik analysts have detected counterproductive operator behaviour. This can include braking and accelerating simultaneously – a practice that prematurely wears out service brakes – running the engine overspeed and selecting inappropriate gears for the conditions at hand.

Weekly reports are delivered on identified maintenance opportunities, such as replacing a part that is rapidly wearing out before it fails and causes an unplanned stoppage to production.

Sandvik says: “While customers can potentially analyse such data in-house using their own dashboards, using the Sandvik solution means that the data is viewed by OEM experts who understand better than anyone the tolerances of the equipment and common causes for failures and premature wear. In addition to that, Sandvik harnesses large pools of telemetry data for mining equipment. This combination enables us to provide actionable insights in a concise and easy-to-digest form.”

The trial of the Sandvik Remote Monitoring Service at an underground gold and copper mine, where Byrnecut provides development and production services for the mine owner, began in July 2022. It ran over three months, during which time Sandvik experts monitored the performance, health and driver behaviour on 30 pieces of load-and-haul equipment, including Sandvik underground LH621i loaders and TH663i trucks, according to Barrow.

“Byrnecut is always looking to do things better and they identified the mine as a location where they were hoping to increase equipment reliability and maintenance intervals,” he says. “We were very happy to demonstrate how our solution is suited to exactly this task.”

Boniwell says the trial yielded concrete results.

“We were able to see a clear reduction in parts costs over the course of the trial, which, of course, is pleasing to us,” he says. “Another key outcome was a change in behaviour. As the operators received updates on their performance, they looked for ways to improve and become more efficient. It increased communication between the operators and the maintenance teams and this benefitted the whole operation.”

Operational efficiencies and resource efficiencies are anticipated to contribute to a drop in parts usage and waste, contributing sustainability benefits across the agreement sites.

While the initial contract between Sandvik and Byrnecut is for 12 months, Sandvik says it hopes the deal will be extended at the end of that period.

Gold miner IMK feels the benefit of Volvo CE ActiveCare connection

Since implementing Volvo Construction Equipment’s ActiveCare, Indonesian gold miner Indo Muro Kencana (IMK) has experienced productivity improvements that could easily be replicated across the industry, according to Hendro Sugito, Aftermarket Director at Indotruck Utama, authorised dealer for Volvo Construction Equipment in Indonesia

Gold exploration and mining company IMK, based in Central Kalimantan, connected the country’s largest ever fleet of machines to ActiveCare, the remote monitoring and proactive maintenance service, in November 2021.

IMK’s 52 articulated haulers and seven crawler excavators are fitted with sensors that convey real-time information relating to their production, fuel consumption, health and even operator skill to a portal in the cloud.

Some data points, such as location, speed and load are also communicated from machine to machine to help the operators complete work safely and efficiently.

The dashboards and reports then enable the plant and site manager to identify areas for productivity and efficiency improvements, implement adjustments and set new targets for further progress, according to Volvo CE. This could involve tweaking the number and capacity of machines on site to reduce idling time, finding more direct driving routes, or introducing training for certain operators.

Nine months on, the data has helped IMK increase productivity across its three sites by approximately a third, while reducing fuel consumption for the benefit of the environment and the company’s bottom line, Volvo CE says.

Another major benefit of connecting the fleet has been the positive impact on the convenience, effectiveness and cost of managing machine servicing and repairs, according to the OEM.

With ActiveCare, an artificial intelligence tool monitors all error codes and alarms transmitted from the machines to the cloud. The algorithm sorts through the data, prioritising the alerts according to urgency and severity and attributing probable causes.

This saves a huge amount of time and effort for the plant manager and helps them to determine whether immediate intervention is required for an issue or if the service technicians can wait until the next scheduled downtime. The engineers can also remedy small issues before they have the chance to develop into more serious and expensive problems, and always be ready with the right tools and parts.

Overall, the system has given IMK unprecedented insight into equipment availability, Volvo CE says. This information is key to productivity and profitability in a mining environment where machines are expected to operate almost 24 h/d and any time lost is a loss in earning potential. With ActiveCare, IMK can now optimise its machine availability and ultimately boost overall profitability of its facility, the company concluded.

GroundProbe offers Brazilian customers dedicated geotechnical monitoring option

GroundProbe has opened a dedicated Geotechnical Support Service (GSS) monitoring centre in Belo Horizonte, Brazil, to, it says, better serve its growing customer base in the country.

The centre will provide 24/7 real-time remote radar and laser monitoring services for mine slopes and tailings dams.

The centre joins GroundProbe’s two existing high-tech monitoring centres in Santiago, Chile, and Balikpapan, Indonesia, to provide support in four languages – Portuguese, Spanish, English and Bahasa.

Monitoring live stability data and reacting to alarms to ensure the maximum safety of people and communities, the centre connects remote sites with geotechnical industry experts in real time, GroundProbe says. The centres are crewed by more than 100 highly experienced engineers and radar operators with extensive radar knowledge and experience.

GroundProbe, a wholly-owned subsidiary of Orica, is widely accepted as a global leader in real-time technologies used to detect instabilities and predict when mine and dam collapses will occur.

GroundProbe CEO, David Noon, said that the company had witnessed a huge increase in demand for remote geotechnical expertise in Brazil.

“We saw it as an absolute necessity to bolster our offering and extend our support services to the region,” he said.

“The state-of-the-art centre provides the most technologically advanced solution for remote monitoring in the region and shows our level of commitment to our customers there.

“It leans on our five-and-a-half years of remote monitoring experience, our recognised systems and processes and our established resourcing model, all of which ensures the highest level of data integrity and service availability.”

GroundProbe Head of Geotechnical, Peter Saunders, explained how the service’s positive results and statistics speak for themselves.

“Together, our GSS team have detected and provided early notification to site of 1,440 slope failures, validated 3,615 alarms and managed 44,608 unwanted alarms,” Saunders said.

“GroundProbe also has the world’s largest library of wall folders. Our experts have unprecedented access to this data, gaining a unique perspective on geotechnical monitoring borne from analysing thousands of slope failures and assisting with numerous incident investigations.”

This newest monitoring centre in Belo Horizonte will provide the same services to customers, including: GSS-Remote, GroundProbe’s 24-hour remote monitoring solution; GSS-Training, its specialised SSR and laser training service; and GSS-Reporting, the company’s customised analysis and reporting service.

Metso strengthens equipment, processes, technology and people connections

Now more than ever remote assistance is needed to keep the lights on at many mining operations across the globe.

The onset of COVID-19-related restrictions has focused the industry’s attention on just how far it can and should automate operations and – nearer term – how it can keep downtime to a minimum at its processing plants.

Metso has been investing in the development of new technologies and digital solutions to aid this cause for decades.

Think of how VisioRock™ and VisioFroth™, combined with Advanced Process Control OCS-4D™, have helped operators monitor rock sizes and flotation efficiency, and optimise production overall, from control rooms far away from where the action is happening. More of its products – such as the recently launched VPX™ filter for tailings dewatering and the Foresight™ smart mining crushing and screening stations – can also be connected to various devices to help monitor equipment.

This wide portfolio of technologies to collect, analyse, and act on data from minerals processing plants was recently combined under its Metso Foresight digital portfolio, which consists of cloud-based IoT and on-premise solutions that collect and analyse machine and process data.

The move has consolidated tools such as the Metso Metrics core remote conditioning monitoring solution and the recently acquired capabilities of HighService Service – which has been providing maintenance and remote monitoring for gearless mill drives for over 20 years – into one integrated solution that mining companies can tap into.

Johanna Newcomb, Vice President, Performance Solutions at Metso, says these recent organic and inorganic investments reflect the company “doubling down” on its digital focus.

“In 2018, we launched Metso Metrics and, in 2019, the acquisition of HighService Service added remote maintenance services to our offering,” she told IM as part of a recent IM Insight Interview.

This year, the company launched its Metso Performance Center solution to keep up this rapid digital momentum.

These centres, currently in Santiago, Chile, and Changsha, China, have been established at just the right time, helping mining companies troubleshoot and carry out maintenance tasks remotely when bringing experts to site may not be possible.

Newcomb explained the rationale for their introduction: “Remote monitoring and analytics, combined with on-site assistance as needed, provides a new, proactive way for Metso to support our customers; to reduce variability of their processes, to optimise the processes and to maximise the use of their assets.”

The creation of the centres has been geared towards leveraging the vast expertise and experience within Metso of equipment, minerals processing and carrying out servicing on a global basis, according to Newcomb.

“The Metso Performance Centers are a new way of funnelling that expertise and data-driven analytics for the benefit of our customers globally,” she said.

While improving process stability, asset reliability and process efficiency and sustaining the improvement over the long term are the key aims of these centres, this type of remote service support could see the philosophy of on-site maintenance teams shift tremendously.

Instead of carrying out ‘firefighting’ tasks, they can focus on proactive elements that optimise the processing plant over the long term, according to Newcomb.

Metso has been able to facilitate such a shift using many of its digital solutions that reside at customer sites such as advanced process control systems, Visio and Audio systems, ore tracking platforms, and others.

But, how do these service centres make the most of these digital solutions?

Soledad Barbera, Head of Metso Performance Centres, explained: “The services are available globally and provided by a multi-disciplinary team of experts. There are two centres in operation, one in Santiago, Chile, currently supporting all time zones, and one in Changsha, China, which services the Chinese market area.”

In the ‘first line of defence’ at these centres, specialised engineers monitor connected equipment and processes. This sees them scrutinising analytics, interpreting data, and delivering insights and recommendations for actions. Customers – and potentially an on-site team of Metso technicians – receive this information.

Barbera says Metso is in the process of expanding the first line of monitoring in different market areas, increasing the network of monitoring engineers and adding market area satellite locations. “This will provide an interface to get closer to our customers and speak to them in their own language as much as possible,” she told IM in the IM Insight Interview.

In the centre’s ‘second line of defence’ – incorporating more complex problems – expert advisors with broader operational experience and knowledge of the customer’s applications will be drafted in to solve issues.

The ‘third line of defence’ will see the company’s global network of experts mobilise to help support long-term solutions development. This includes reliability engineers and product experts.

Proactive performance

These remote services help Metso ensure desired performance is reached in deliveries and that this performance is sustained or improved further through a long-term service offering, according to Newcomb.

“By closely connecting the remote services with our existing offering, we are able to mobilise required assistance, changes, parts, etc faster, and elevate the level of proactiveness in our deliveries and services overall,” she said.

This has had a tangible impact on operations at the processing plants connected to these centres, according to Barbera.

“With remote diagnostics now offered through the Metso Performance Center, we have helped customers reduce unplanned downtime by 30%,” she said, referencing an example from the company’s gearless mill drive monitoring division (acquired with HighService Service). “We have also helped cut in half the on-site time needed to resolve failures through this remote monitoring service.”

Metso ensures all customer data is protected throughout the exchange, according to Newcomb.

“We have secure, modular connectivity options and fully respect the privacy of our customers’ data,” she said.

This broad offering has already attracted many customers to the centres, with Barbera saying around 100 pieces of equipment and solutions are currently being serviced through the remote facilities. “They are critical assets for our customers,” Barbera explained.

Expect this number to increase in the very near term, with Metso looking to further broaden the centre’s offering.

“We are expanding the analytics and digital solutions for different types of equipment and services,” Barbera said.

This expansion is very timely.

“The world has changed, and we are living a new way of doing business,” Barbera said. “Many customers want us to support them remotely and continue to be able to give them advice and recommendations.

“With the help of remote services and the latest technologies, Metso is still able to offer expert support to our customers, without a delay.”

This interview is an extract of an IM Insight Interview that will be published later this month

Sandvik Rammer hydraulic hammers set for cloud-based monitoring revamp

Sandvik’s Rammer division, having celebrated a 40-year anniversary this year, has updated and upgraded its Excellence Line of hydraulic hammers.

In addition to a new and improved focus on safety, one of the major features of the Rammer Excellence Line is a purpose-developed RD3 remote monitoring device – the first of its kind on hammers, according to Sandvik.

“RD3 uses the MyFleet Telematics service to track and monitor fleet equipment usage without needing to go to the site to collect the data – ideal for dealers, rental companies and operators. This cloud-based system enables the hammers to be viewed and monitored via Google maps,” Sandvik says.

The main benefits of the system are it enables fleet owners/managers to know exactly where their equipment is, and how it is being used, Sandvik says. “This supports better business decision-making – providing improved security and optimised fleet location, whilst enabling enhanced application knowledge and operator education (all accomplished via GPS data) – and contributing to the overall profitability of the business.”

As well as RD3, Rammer has looked to lower tool bushing rotating and replacement in the field with the latest updates. This has been supported by the use of two tool retaining pins that increase the lifetime of the tool, retaining pins and tool bushings.

An IBP on/off selector is fitted to the valve body, enabling easy field adjustments (2577E and up). Separate greasing channels from the valve body to the upper and lower tool bushing further increases the lifetime of the tool and tool bushings, the company says.

Sandvik concludes: “Rammer’s Excellence Line continues the company’s 40-year tradition of delivering innovative hammers designed to improve profitability, safety and performance. With its new, customer-focused features, the line perfectly represents Rammer’s continued focus on helping businesses to enhance their performance.”