Tag Archives: Optimine

Sandvik merges automation, cable electrification and battery tech with Toro LH514BE

Sandvik Mining and Rock Solutions has merged three of its established technologies into one loader with the Toro™ LH514BE. This loader is an AutoMine® compatible cable-electric loader, boosted with battery technology.

The Toro LH514BE, which IM first talked about in 2020, looks like a traditional electric loader while in operation, with a trailing cable connected to the mine electric grid, but the technology is not “ordinary”, Sandvik says.

“When this loader needs to be moved to another area or to the maintenance bay, the difference is clearly visible: the power cable is disconnected from the electric grid,” the company explains. “While the operator drives the loader to the new location, Toro LH514BE gets its power solely from its battery. This battery-assist enables easy relocating and suitability for ramp drive.”

One of the noteworthy features of the new loader is the elimination of refuelling or recharging stops. There is no diesel engine that would require fuelling, and the battery does not need to be swapped because it is recharging during operation.

The loader produces no exhaust emissions and significantly less heat than conventional equipment based on combustion, supporting mines in improving sustainability by reducing CO2 emissions, Sandvik says. As a battery chemistry, the Toro LH514BE uses lithium-iron phosphate chemistry, which, the company says, is a fit-for-purpose choice for underground mining environments.

The Toro LH514BE is available with Sandvik’s automation system AutoMine, which allows a fleet of equipment to be converted into an autonomous production system, providing significant safety and productivity improvements for mine operations. The Toro LH514BE can be delivered with AutoMine, or the system can be easily retrofitted later during the loader’s lifetime.

As standard, the loader features Sandvik’s intelligent control system and a 7-in touchscreen display, providing easy access to data. General battery health and status monitoring data, as well as battery charge information, is also available on the control system diagnostics. As usual in Sandvik’s large loaders, the integrated weighing system option measures payload data and records the results to My Sandvik Digital Services Knowledge Box™. The Knowledge Box transfers the data to the My Sandvik internet portal for visualisation of fleet health, productivity and utilisation. The OptiMine® solution can also use transferred data for improving mining process efficiency.

Sandvik celebrates 50 years of the Toro load and haul heritage

Sandvik is celebrating the 50th birthday of its renowned Toro™ family of loaders and trucks for underground hard-rock mines.

This name has been recognised for decades, with the bull figure and the word Toro symbolising both a rich history and a promising future, Sandvik says.

The history of the bull at Sandvik dates to September 3, 1971, when the first Toro loader started its engine in Tampere, Finland. It was a Toro 100DH loader with a “massive” (at the time) 1.5-t carry capacity. Later on, the design and production facilities moved to Turku, which became the home base of the Toro family.

In 2020, after 15 years of dormancy, Sandvik reintroduced this old family name again.

“Today, the Toro family is characterised by design principles of safety, strength and intelligence,” Sandvik says.

“Safety is everything for those who work underground with heavy equipment, and it is the number one driver in the product design.

“In addition to safety of operators and maintenance personnel, the design needs to be sound from a sustainability perspective. Strength and power are at the very heart of the old Toro heritage and robust design, reliability and performance in the most demanding conditions are also the foundations for the current offering.

“The third element, being smart, evolves quickly. Sophisticated digital systems such as Sandvik’s AutoMine® and OptiMine® offerings are fine examples of intelligence, but smart solutions are needed all over the equipment, including operator ergonomics, easy maintenance access and component layouts.”

On August 31, Sandvik introduced a new i-series 15 t loader, the Toro™ LH515i, which was launched in Canada.

The Toro family includes loaders and trucks in all size classes and for all market areas. The key technologies are diesel-powered loaders and trucks, cable-electric loaders, and, as a newcomer, a battery-assisted loader that, according to Sandvik, is making an entry on the marketplace very soon.

Sandvik bolsters Toro LHD line up with LH515i

Sandvik Mining and Rock Solutions says it is launching a new, higher-capacity 15-t size class loader as a next generation model for the current 14-t Sandvik LH514.

The 15-t Toro™ LH515i has one tonne greater capacity than its predecessor, yet it is designed to operate within the same footprint. This new member of the Toro family has been redesigned from the ground up, leveraging all of the benefits of its predecessor, while improving the design based on customer feedback, according to the company.

The new loader has been designed following the principles of intelligence and simplicity, Sandvik says. The Toro LH515i features a totally new Sandvik intelligent control system with 12-in touchscreen colour display, making loader health monitoring easy, providing quick access to data and enabling new solutions for efficient troubleshooting, the company says.

“With a multitude of smart technologies and optimised for use with Sandvik’s AutoMine® and OptiMine® systems, Toro LH515i brings digitalisation to the operator’s fingertips, enabling optimal productivity,” Sandvik says. “To ensure quick and efficient maintenance, the loader features easy access to service points, roomy component layout organised to facilitate servicing and excellent access to systems, both in the cabin and on top of the equipment.”

The loader features an entirely new cabin designed to provide an ergonomic working environment for operators during long shifts, including increased leg space, new seat and dashboard and improved visibility over the extremely flat rear frame of the loader.

The Toro LH515i is available with two different engine configurations from Volvo Penta: the 265 kW Stage V diesel engine, and the 256 kW Tier III engine.

Equipped with selective catalytic reduction exhaust gas technology and a new diesel particulate filter, the Stage V configuration meets very stringent emission regulations. To further help to reduce their greenhouse gas footprint, both versions of engines are fully compatible with paraffinic diesel fuels meeting the EN 15940 standard, Sandvik says.

The launch of the new loader is part of Sandvik celebrating the 50-year journey of Toro loaders and trucks.

Sandvik Technology Centre starts to unlock mine site productivity in southern Africa

Sandvik Mining and Rock Solutions’ newly launched technology centre in Harare, Zimbabwe, is, the company says, assisting the region’s mining industry on a journey into the digital future.

The Sandvik Technology Centre has already begun working with technology-focused customers in underground hard-rock mines locally to raise the productivity bar. According to Sandvik Technology Centre Manager, Hosea Molife, the facility’s key aim is to use digital technology to make mines safer and more productive.

“Our starting point was an OptiMine implementation for the monitoring and tracking of underground mobile equipment and customer support for a MySandvik project,” Molife says.

He explains that hardware is installed on the equipment, together with the software, to gather and transmit operational data, allowing mine management to view equipment location and productivity at any time. The data is automatically analysed giving the customer decision-making dashboards.

Ian Bagshaw, Sandvik Mining and Rock Solutions Territory Manager, says the technologies employed by the company essentially ‘take the lid off’ the mine, revealing vital real-time information such as tonnes mined and holes drilled. The technology centre can make use of various Sandvik solutions to render the data useful to the customer. These include MySandvik for equipment monitoring using up-to-date information, OptiMine for integrating resources and optimising processes and AutoMine for automating mining activities.

Bagshaw highlighted that the Sandvik Technology Centre has been welcomed by technology-focused customers in the region.

“These customers are certainly leading the way globally in the platinum mining sector,” he says. “There is a strong safety element in the digital journey, as machine automation can help keep operators away from the workface and other potentially hazardous areas of the mine.”

There are already three projects underway at the technology centre, according to Molife. The MySandvik solution is being provided to 100 machines on one site, while OptiMine is being installed on a 76-unit fleet and AutoMine is initially being used to create a trucking loop for a single unit pilot project.

“The beauty of our facility is that it can be quickly ramped up as demand grows, allowing us to serve a growing customer base as mines see the practical value of applying digital technology,” Bagshaw says. There has been considerable interest expressed by the region’s mines to date, with potential projects for the technology Centre emerging in South Africa, Botswana and possibly further afield.

According to Bagshaw, applying Sandvik’s digital solutions is the beginning of a journey for mines, as they move away from paper-based and static data platforms.

“In addition to installing the hardware and software to generate real-time data for mines, we also work closely with customers on how best to utilise the reports,” he says. “Building these reports into their daily operations and real-time decision making will bring the productivity value add.”

Sandvik expands battery-electric drill range with new top hammer DL422iE

Sandvik is continuing to grow its battery-electric equipment offering, launching its fully automated and electric driveline-equipped DL422iE top hammer longhole drill.

The driveline system on the new rig eliminates diesel emissions while tramming, increasing productivity while reducing environmental impact and fostering a healthier work environment, the company says.

Back in October after Sandvik’s Innovation in Mining virtual event, the company confirmed to IM that it was testing a battery-equipped prototype DL422iE unit in Canada ahead of a planned launch in the March quarter of 2021.

The zero-emission Sandvik DL422iE joins the Sandvik DD422iE as the company’s second battery-driven underground drill, with the company expecting to offer a full range of battery-tramming rigs covering all underground drilling applications by the end of 2021.

The new Sandvik DL422iE is designed for underground mass mining in 4 x 4 m or larger production drifts. It features the latest intelligent technology to enable continuous and unmanned operation, with automation and teleremote for drilling during shift changes and breaks, Sandvik says. Through these and other features, combined with data collection and transfer through wireless networks, the Sandvik DL422iE helps to ensure improved equipment utilisation and productivity.

The new longhole drill is capable of drilling vertical and inclined fans and single or parallel Ø89-127 mm long holes up to 54 m in depth using ST58 and ST68 tube rods. It is equipped with the powerful 33 kW HF1560ST longhole rock drill, which is based on a proven concept in terms of drilling capacity, reliability and operating cost, the company said.

With an impact frequency of 40-45 Hz and optimised percussion dynamics for ST68 tubes, the Sandvik DL422iE delivers optimal bit-to-rock contact for improved energy transfer, according to Sandvik. This leads to decreased stress level in rock tools, lower coupling/front housing temperatures and extended service life for shank adaptor and tube.

As standard, the Sandvik DL422iE is equipped with Sandvik’s Platinum drilling automation package for continuous and automated production drilling. This is combined with the i-Class iSOLO drilling control system to maximise productivity and enhance accuracy in drilling fans and parallel long holes. “It acts as a full-time stinger control and is used in uploading drill plans to the control system, with drill plan management direct at the user interface to ensure one-hole automation drilling to a predefined depth,” Sandvik says. “Furthermore, feed and boom positioning to the next hole are automatic, while data is transferred via WLAN ethernet connection.”

In addition to the standard Platinum package, the Sandvik DL422iE can be equipped with an optional automatic bit changer, enabling autonomous drilling of complete fans and working through shift changes.

On top of being equipped with MySandvik remote monitoring, units can also be integrated with AutoMine® and OptiMine®, providing multi-unit control and fan-to-fan remote tramming, Sandvik says.

“As the industry’s focus on sustainability increases, Sandvik’s latest drilling solutions specifically address the challenge of providing enhanced operational drilling performance combined with reduced emissions,” the company explained.

The Sandvik DL422iE is mounted on a C400E 4-wheel drive frame steered carrier equipped with an electric driveline system (battery package and electric motor) for zero diesel emissions and reduced operating costs. The batteries can be charged during drilling in a newly patented feature, while electric power can be drawn from the electrical supply system from the mine’s network.

“[The] Sandvik DL422iE helps mines reduce overall emissions and ventilation and fuel costs, and to create a healthier working environment,” Sandvik says. “Thanks to shorter cycle times and increased drilling capacity, [the] Sandvik DL422iE has the potential to help mines increase drilled meters per shift by up to 10%. Productivity can increase by up to 20% via improved equipment utilisation.”

The longhole drill is equipped with the ZR35 telescopic boom and horseshoe type boom support with telescopic jacks for maximum drilling stability, the most effective foundation for accurate longhole drilling in mass mining, according to Sandvik. The wide 3,000 mm total boom offset and 620 mm telescopic extension allows a pivot line height of 2,100 mm, which is typical for a wide range of mining methods.

The 360º feed roll-over, large boom tilt and swing angles ensure fan drilling versatility in 4 x 4 m or larger cross sections and, to ensure maximum accuracy in alignment, the boom is instrumented with electronic parallelism. An optional extended boom support allows for up to +/-45° feed tilt in drilling fans or long holes, which, Sandvik says, increases versatility in downhole drilling in stopes at the end of the orebody, in drilling long holes in the ore/waste contact and in slot raise drilling.

Net penetration rates with air-mist flushing are up to 15% higher on the Sandvik DL422iE when compared with water flushing, according to the company. The drill rig can be equipped with a CT80 onboard screw compressor (8 cu.m/min at 7 bar), which ensures efficient flushing and high net penetration rates. The use of the on-board air supply, meanwhile, is a cost-efficient alternative to mine air infrastructure or portable units, the company says.

Exyn and Sandvik OptiMine auto drone integration tested at Rupert Resources project

Exyn Technologies has announced the expansion of its strategic partnership with Sandvik Mining and Rock Solutions to integrate its data into Sandvik’s analytics and process optimisation suite, OptiMine®.

By synthesising critical data and capabilities, Exyn and Sandvik are helping mining customers transform their underground operations to be safer, more productive and more efficient, the companies say.

Back in July, the two companies signed an agreement to work together “to provide efficient solutions for mapping and visioning underground mines, which will make a substantial difference when it comes to mine locations that are hazardous, hard to reach or conventionally time-consuming to survey and inspect”.

In the latest release, the two said: “Using Exyn’s industrial-grade autonomous drone, ExynAero, mining companies can harness completely pilotless flight to access impossible-to-reach data with maximum safety. The data collected is processed using Exyn’s on-board 3D mapping technology – powered by ExynAI – which is then integrated with Sandvik’s OptiMine Mine Visualizer solution for analysis and optimisation of underground mining production and process.”

The partnership allows mining customers to benefit from comprehensive underground aerial 3D mapping with progressive visualisation that increases overall transparency of mining operations – including for GPS-denied, hard-to-reach, or hazardous areas, or locations that would be time-consuming to survey and inspect using conventional methods, according to the companies.

Exyn and Sandvik deployed this integrated solution at gold exploration and development company Rupert Resources’ Pahtavaara project in Finland, using the ExynAero drone to autonomously create a 3D point cloud of an underground stope. This 3D data was then uploaded to Sandvik’s OptiMine Mine Visualizer and georeferenced to the CAD mine model for further analysis and visualisation.

David Hallett, Vice President, Business Unit Automation, Sandvik Mining and Rock Solutions, said: “This step in our partnership with Exyn is critical. Our teams have been working closely together to ensure the connection between Exyn and Sandvik’s systems would be seamless and easy for operators to use. When this feature gets rolled out to the market as part of OptiMine, it will allow our customers to analyse Exyn’s high-resolution, aerial maps in OptiMine.

“After this demonstration, we look forward to further developing our partnership and integrating our hardware and software systems in the coming months.”

Nader Elm, CEO and Co-Founder of Exyn Technologies, added: “We’re very proud to expand our partnership with Sandvik and to deliver the key benefits of safety and operational efficiency to all the humans involved in the mining industry.

“By offering world-class software and technology, we have given customers the ability to map areas underground they could never before reach. Our end goal is to be an integral part of fully autonomous mining operations and I’m confident that through our partnership with Sandvik, we’re one step closer.”

Exyn and Sandvik have more product integrations in the plans, they said.

Sandvik’s McCoy on ‘getting the basics right’ in digital transformation projects

The application of digital tools is key to continuously improving efficiencies in underground mines, Niel McCoy, Business Line Manager for Automation and Digitalisation at Sandvik Mining and Rock Solutions, says.

McCoy says the choice of digital tools needs to be based on each operation’s key performance indicators (KPIs). This is because the solutions that are implemented will be focused on monitoring and managing those KPIs. He then recommends a phased approach to introducing digital tools to an operation.

“The starting point is always machine telemetry and basic production or productivity reporting,” he says. “From there, the solutions can be expanded.”

Sandvik Mining and Rock Solutions has extensive experience in designing and implementing digital tools, including equipment health monitoring and process management. Its AutoMine® automation offering operates on 59 mining sites globally, while its OptiMine® suite of digital solutions is active on 66 connected sites. The ‘My Sandvik’ customer portal, a web-based digital hub, serves 214 sites and its Newtrax technology in wireless IoT connectivity is operating on 115 sites.

“Monitoring equipment health through My Sandvik Digital Services Solutions allows users to draw down telemetry data from their equipment in real time,” he says. “The data is automatically compiled into the required report format for quick analysis and response.”

The next aspect to be addressed is the actual management of the process being monitored, he says. This is where Sandvik’s Task Management and Scheduler – part of its Optimine suite of digital solutions – can be applied.

“This allows a tablet to be fitted to an item of equipment so that an underground operator can accept tasks and provide real-time progress reports on those tasks,” he says. “The more advanced the equipment, the more data can be extracted and communicated automatically without operator intervention.”

The solutions allow for data to be recorded on equipment’s key operations – such as the weight of loads in a loader bucket. Telemetry on the equipment gives valuable insight into the equipment’s availability and performance so management can respond.

“When starting digital journeys, the focus must be on improving current operations,” McCoy says. “This means getting work started on time, for instance, before moving onto optimisation efforts. Most digital implementations will battle if the starting point is trying to increase productivity before getting the basics right.”

Sandvik expands productivity and safety-focused offering with new OptiMine modules

Sandvik Mining and Rock Technology says it has devised the most comprehensive solution for optimising underground hard-rock mining production and processes with new OptiMine® functionality.

Continuing the development of this platform, the newest OptiMine modules expand the existing offering focused on increasing productivity and improving safety, the company says. The new functionalities include smart scheduling, evacuation assistance, and a playback feature.

“Sandvik has always worked with customers around the world to address the key issues that affect productivity and safety,” it said. “And, with customer focus in mind, our engineering team develops new digital solutions to increase operational effectiveness. These tools connect thousands of pieces of Sandvik and non-Sandvik equipment around the world. The latest extensions to the OptiMine suite of solutions add enhanced visibility and control.”

OptiMine Evacuation Assistant (pictured) visualises an evacuation mode, searching for the nearest safe places underground and providing the visibility of personnel locations, according to the company. It guides personnel to the nearest rescue chamber depending on their locations and rescue chamber capacities, making sure they were able to reach a rescue chamber safely. It helps to execute evacuation timely and to focus on things that matter the most, Sandvik says.

OptiMine Playback is built on the 3D Mine Visualizer module and allows to view historical recorded data of locations and statuses of all assets and people that were underground during the selected time period.

OptiMine Smart Scheduling allows automatic adjustment of production plans based on actual shift completion results. It substantially streamlines the process for the execution of the mine’s production plan most efficiently, according to Sandvik.

OptiMine is a powerful suite of digital tools for analysing and optimising mining production and processes. It integrates with Newtrax IoT devices, delivering data from all assets, people, and equipment – including non-Sandvik equipment – into one source, providing real-time and predictive insights to improve operations, according to the company.

“OptiMine is open and scalable, giving customers the flexibility to build at their speed and incorporate other equipment, systems, and networks,” Sandvik added.

Petri Mannonen, OptiMine Product Line Manager, BU Automation, Sandvik Mining and Rock Technology, said: “Understanding and improving operations in real time changes the game. Our customers are gaining higher efficiency and producing more tonnes each day as they act on these insights. Information and visibility of the operations make mining safer, more productive and more sustainable.”

De Beers taps Sandvik expertise for Venetia underground diamond mine transition

De Beers Group has ordered 19 units of high-tech equipment from Sandvik Mining and Rock Technology for its Venetia Underground Project (VUP), in South Africa.

According to Simon Andrews, Managing Director at Sandvik Mining and Rock Technology Southern Africa, the company will supply a range of intelligent equipment including LHDs, ADTs, twin-boom drill rigs, roof bolters and cable bolters. Amongst the advanced models are the 17 t LH517i and 21 t LH621i LHDs, 51 t TH551i ADTs, DD422i face drills, DS412i roof bolters and DS422i cable bolters.

Partnership will be the watchword in the technological collaboration between the global diamond leader and mining OEM.

South Africa’s largest diamond mine, Venetia has been mined as an open pit since 1992. De Beers Group is investing circa-$2 billion to start mining underground from 2022, extending the mine’s life beyond 2045. The VUP represents the biggest single investment in South Africa’s diamond industry in decades, according to the company.

Allan Rodel, Project Director of the VUP, says the use of new technology is critical in building the mine of the future and will ensure the safety of its people, as well as create unique employment opportunities.

He adds that the successful implementation of this technology holds the key to further improve the mine’s productivity and cost effectiveness, enabling the quality and accuracy required for precision mining. This will also provide real-time geospatially referenced data that supports digitalisation of processes and provide a wealth of data for analysis and continuous improvement.

The underground mine will use sublevel caving to extract material from its K01 and K02 orebodies. Initially the ore will be hauled to surface using a combination of underground and surface haul trucks. As the operation matures, the hauling systems will transition to an automated truck loop in combination with vertical shafts for steady state production.

Sandvik’s Andrews said: “As important as the equipment itself is, De Beers Group was looking to partner with a company who would support them through the VUP journey. Taking a mine from surface to underground has many challenges, including the change in operational philosophy.”

Andrews highlighted that change management processes are as crucial to success as the capacity and performance of the mining equipment. The implementation of the new technology is seldom a straightforward process, and always requires a collaborative effort.

“The expectation of the customer is for a strong relationship with a technology partner who will help them to apply, develop and fine-tune the systems they need, over a period of time,” he says. “This way, the technology is assured to deliver the safety, efficiency and other positive results that the new mine will demand.”

Andrews believes Sandvik Mining and Rock Technology leads the pack from a technology point of view, having introduced its intelligent i-Series machines to enhance remote operation capability. This advanced range combines automation with data management capacity, aligning with the philosophy that De Beers Group has applied to this world-class operation, which prioritises the safety of its people.

Also included in the package for VUP is the Sandvik OptiMine® control system which enables continuous process management and optimisation, focusing on key areas such as face utilisation and visualisation of the operation in near real time. Using data generated by the i Series machines, OptiMine helps mining operations to achieve the lowest operating costs and highest levels of productivity.

Andrews noted that Sandvik Mining and Rock Technology is not new to the Venetia site, having worked with Venetia’s surface operations for some years, providing tools for drilling as part of a performance contract.

“We’ve been following the VUP with great interest and were ideally placed to contribute as we have extensive South African experience with mining customers in transitioning from opencast to underground,” he said. “This has involved providing equipment, implementing the systems and getting a full operation running with the latest equipment.”

He added: “Sandvik Mining and Rock Technology has successfully completed numerous large and ambitious projects, and it reflects our experience in applying automation technologies from first principles. The learnings from these projects will be seen in the VUP as the mining systems are rolled out. We will take the very latest technology and assist the mine to implement it in an underground environment through a collaborative approach using local skills and supporting it from a local base of expertise.”

He emphasises that the automation will be applied through a phased approach, beginning with manual operation and closely monitoring performance through data analytics. Automation can be gradually introduced with the necessary training and experience, ensuring consistency of operation which is the key to success.

“This will allow costs to be driven steadily lower, using the data from the operation of the fleet to guide the transition to automation,” he says. “We will work with the mine to introduce automation and further data management as work progresses deeper into the mine, and as mine employees become more comfortable with this way of working.”

Sandvik Mining and Rock Technology (soon to be Sandvik Mining and Rock Solutions) is geared to support the trackless systems implemented at the mine through the full lifecycle of the machines by supplying spare parts, tooling and components from an on-site Vendor Managed Inventory stockroom and its other South African based facilities.

Sandvik overcomes COVID-19 challenges to continue machine, solutions commissioning

Despite the travel restriction difficulties associated with COVID-19, Sandvik Mining and Rock Technology says it has found novel and innovative solutions to overcoming these challenges, ensuring the company maintains its leading positions in the automation and digitalisation fields.

Considering the company first introduced automation solutions into its product offering some 15 years ago and digital technologies 10 years ago, it has been leading the way in helping the mining industry adopt and embrace the modernisation revolution.

“The African mining industry has traditionally shied away from embracing new technologies, but COVID-19 has been the push factor in accelerating the necessity to adopt change, and this has happened rapidly as mines have had to learn to operate remotely and with limited resources owing to COVID-19,” Simon Andrews, Sandvik Mining and Rock Technology Vice President for Sales in Southern Africa, says.

The adoption of new technologies, however, is no longer the primary objective. Finding ways to implement them remotely has now become the focus, Andrews says.

With the philosophy of working towards finding a solution for any challenge, Sandvik Mining and Rock Technology has  introduced a headset to enable personnel to walk and talk anyone through the process of commissioning a machine and associated software without having ever seen it before.

Niel McCoy, Automation Business Development Manager for Sandvik Mining and Rock Technology, said: “This offering removes all barriers associated with the inability to connect physically on the ground and is a mechanism of training in itself.”

Coupled with this new skillset and offering is Sandvik Mining and Rock Technology’s ability to utilise its highly skilled personnel.

“Our top-level experts within the business are no longer time restricted by travel and are able to utilise their skillset across multiple mines on a more frequent basis, something we had never considered in the past but is an exercise already reaping great success,” McCoy says.

As a result of the company’s efforts in ensuring digital technologies, and the implementation thereof, remain a top agenda for clients – regardless of remote working conditions, lockdown restrictions, etc – Sandvik has established a new communication process with its clients that, it says, is paying off.

“Never before have we communicated so effectively or as frequently with our clients as we do now,” Andrews says. “We know more about our sites now than we ever did before, which naturally provides us with the ability to better assist our clients in any areas that we can contribute towards and give input on.”